How can I help a family member who has a gambling problem?

Talk to them with empathy and avoid placing blame. Try to understand the extent of the problem. If needed, you can contact us on their behalf at support@db188.cam. We will assess the situation and help apply the necessary restrictions to the account.

For ages 21+

Responsible Gaming at db188 —
Safety with Enjoyment

Q: What should I do if another family member plays games from my phone?

Contact us immediately via live chat or email us at support@db188.cam. Submit a request for an account review with details of what happened. After assessing the situation we will provide whatever assistance is possible. To prevent this from happening in the future, use a strong password and two-factor authentication on your account.

db188 believes that online entertainment is truly enjoyable only when it is experienced with awareness and control. Our responsible gaming tools and guidelines will keep you safe at all times.

Our Commitment to Responsible Gaming

At db188, protecting every player is our highest priority. Gambling is entertainment — not a way to earn a living. The following six core principles form the foundation of our responsible gaming programme.

Setting Deposit Limits

You can set a daily, weekly or monthly deposit limit. Once set, a limit takes effect immediately, but increasing it requires a 24-hour wait — which prevents overspending in the heat of the moment.

Time-Out Feature

If you feel you need a break, you can take a time-out ranging from 24 hours up to 30 days. During this period login to your account will be fully suspended.

Self-Exclusion

For a long-term break, choose self-exclusion for 6 months or more. During the exclusion period all promotional communications will also be stopped.

Loss Limit Control

Decide in advance the maximum amount you are prepared to lose within a given period. Once the limit is reached, no further bets will be accepted automatically.

24/7 Support

If you experience a problem at any time, contact our Bengali-language live chat support. Our trained team will guide you in the right direction with sensitivity and care.

Age Verification and Protection

db188 is for those aged 21 and above only. Age verification is mandatory at registration. Any attempt by a minor to create an account is blocked immediately.

Warning Signs of Problem Gambling

Online gaming should be enjoyed as entertainment. If the following signs appear, it may indicate a problem. Becoming aware in time is the most important step.

Remember, db188 is an entertainment platform. Winning is not guaranteed, and playing more in the hope of recovering lost money is never a solution.

Placing repeated bets to recover lost money and spending beyond your budget.
Playing for long periods while neglecting family, friends or work responsibilities.
Hiding your gambling habits and lying to people close to you.
Using gaming to relieve stress, anxiety or depression.
Unable to stop playing — trying to quit but returning again and again.
Taking on debt or selling assets to continue gaming.
Feeling restless, irritable or unable to sleep when you cannot play.

How to Activate Self-Exclusion

In just a few steps you can suspend your account temporarily or for the long term.

Log In

Responsible Gaming Section

Click on the "Responsible Gaming" option.

Choose an Option

Time-out, deposit limit or self-exclusion — choose whichever suits your needs.

Confirm

Confirm your decision — it will take effect immediately and a confirmation will be sent to your email.

If you have trouble finding the settings, let us know directly via live chat — we will help you right away.

Tips for Safe and Responsible Gaming

Following these simple steps will keep gaming an enjoyable experience every time.

Set your budget in advance

Decide how much you will spend in each session beforehand and stick strictly to that limit. Think of any money lost as the cost of entertainment.

Keep a time limit

Take regular breaks instead of playing for long stretches at a time. Use a clock or your phone's alarm to track the time.

Do not play on emotion

Avoid playing when you are angry, sad or under stress. Your ability to make decisions is reduced in that state.

Do not treat winning as certain

Gaming is entirely dependent on random outcomes. Previous results do not determine the outcome of the next game.

Do not play with borrowed money

Only spend money you can afford to lose. Deposit safely with a minimum of ৳200 via bKash, Nagad or Rocket.

Be open with your family

Let the people close to you know about your gaming habits. When there is nothing to hide, gaming remains a healthy form of entertainment.

21+

For those aged 21 and above only

db188 is an adults-only entertainment platform. Under the laws of Bangladesh and our own policy, no person under the age of 21 may create or use an account on this platform.

If you are aware of a minor using this platform, please notify us immediately at [email protected].

Need Help? We Are Here for You

No matter how small the issue — reach out to us directly without hesitation. Your privacy is fully protected.

Live Chat Support

Bengali-language live chat support is available 24 hours a day, 7 days a week. We will listen to your situation and help you with the right advice and the tools you need.

Email Support

If you are not comfortable talking on live chat, contact us by email: [email protected] — we will respond quickly and with sensitivity.

FAQ and Self-Help

You will find answers to common questions about responsible gaming on our FAQ page. Many issues can be resolved there.

Common Questions about Responsible Gaming

Here are answers to the most frequently asked questions about db188's responsible gaming policy.

After logging in to your account, go to "Account Settings" and find the "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies.

Yes, even while self-exclusion is active your account balance remains completely safe. Once the exclusion period ends, or after verification through our support team, withdrawals can be processed.

A time-out is a short-term break — from 24 hours up to a maximum of 30 days. During this period the account is suspended but automatically reactivates when the time is up. Self-exclusion is a long-term decision — it starts at a minimum of 6 months and cannot be cancelled before the period ends.

Yes, a time-out or self-exclusion is entirely personal. We do not share this information with any third party. Your privacy is of the utmost importance to us.

Contact us immediately via live chat or email us at [email protected]. Submit a request for an account review with details of what happened. After assessing the situation we will provide whatever assistance is possible. To prevent this from happening in the future, use a strong password and two-factor authentication on your account.

At db188 the minimum deposit is ৳200 (for all methods) and the minimum withdrawal is ৳500. Withdrawals are generally processed within 10–45 minutes. bKash, Nagad, Rocket and Upay — all methods are supported.

Talk to them with empathy and avoid placing blame. Try to understand the extent of the problem. If needed, you can contact us on their behalf at [email protected]. We will assess the situation and help apply the necessary restrictions to the account.

Enjoy Responsibly

Stay within safe limits and enjoy cricket betting, slots or live casino — whichever you prefer. Answers to any questions are in our FAQ.

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Responsible Gaming at db188 — Safety with Enjoyment